Get to know your audience

Every webinar brings you people. Over a few sessions, some come back again and again, and some register every time and never turn up. The Audience page puts everyone in one list, so you can see who is who and message the right people.

Open Audience

Choose Audience in the sidebar. Everyone who registers for one of your webinars appears here once, however many webinars they have registered for. People who wrote to your WhatsApp number without registering are listed too, marked Not registered yet.

The summary

At the top, Across your last 6 webinars (switch to Last 12 or All) gives you four numbers:

Webinar by webinar charts each session's show-up rate and engagement side by side. Click a bar to open that webinar's results.

Two short lists sit beside it:

• Your best people: they came to two or more and took part.
• Slipping away: they registered for two or more and never came.

Press See all on either to filter the list to them.

The list

Each row shows the Person (name, phone and email, and a Replied tag if they have ever written back on WhatsApp), their Attendance ("Came to 3 of 4", "Didn't come"), their average Engagement with a word for it (Highly engaged, Engaged, Passive or At risk), and their Last webinar. Click a column heading to sort by it.

Use Search name, email or phone to find someone, or narrow the list:

• The webinar menu: All webinars, or one webinar. With one picked, the attendance column shows whether each person came to that one and how long they watched.
• The chips: Everyone, Came, Didn't come, Replied, and, when there is anyone in them, Highly engaged, Came back, Slipping away and Hot leads.

The engagement score comes from how long each person watched and how much they took part. Follow up by email and WhatsApp explains the groups it puts people in.

Message people on WhatsApp

If you have connected a WhatsApp Business number, you can message straight from the list. Tick the people you want and press Message with the number picked, or press Message all to message everyone the list shows. Each row also has its own Message button. People you cannot reach say why: No phone number, Opted out or Not opted in.

Without a connected number you will see Follow up on WhatsApp with Connect WhatsApp, which takes you to your settings.

Clicking a person's name opens your WhatsApp conversation with them.

Broadcasts and saved lists

For a message to many people at once, choose WhatsApp under Integrations in the sidebar (it appears once your number is connected), open the Broadcasts tab, then New broadcast. You choose Who (for example everyone who opted in, the people who came or did not come, or those registered for one webinar), the Message from your approved templates, and When: Send now or Schedule. A broadcast only reaches people who opted in.

To message people from outside Webinar Liv, upload a CSV with a phone number per person under Saved lists on the Audience page. You can then send a broadcast to that list.

Export your people

The Audience page itself does not export. Each webinar does:

• Before and during a webinar: the People tab has Export CSV, with each registrant's name, email, phone, company, job title, when they registered and their answers to your registration questions.
• After a webinar: the Results tab has an Attendee list card. Choose Attended only or All registrants and press Export attendees (CSV). Along with their details, you get when each person joined and left, how many minutes they watched, and how many questions, chat messages and poll answers they gave.
• With AI switched on: the AI insights tab's Hot leads card has Export CSV, ranked by lead score, with a short reason for each.

Next

• Send each group the right follow-up: Follow up by email and WhatsApp.
• Bring people back with your next session: Schedule and run your first webinar.